Why must leaders be aware of their own feelings and perceptions before addressing employee concerns about AI?

Leaders must be aware of their own feelings and perceptions before addressing employee concerns about AI primarily to effectively communicate and empathize with employees' concerns and perspectives. When leaders are attuned to their own emotional state and biases, they can approach discussions with greater sensitivity and understanding. This self-awareness allows them to connect with their employees on a more personal level, fostering an environment of trust and open dialogue.

Understanding one’s own feelings helps leaders mitigate any biases they may bring into the conversation. It encourages them to listen actively and respond to employees' concerns with empathy, making employees feel heard and valued. This is especially important in discussions about AI, which can evoke a wide range of emotions, including fear of job displacement, concerns about ethical implications, or confusion about how AI will affect their roles.

By establishing this connection, leaders are better equipped to address the specific worries and questions employees may have regarding AI implementation, leading to a more engaged and informed workforce.