What is robotic process automation (RPA)?

Robotic process automation (RPA) refers to the technology that uses software to automate routine and repetitive tasks typically performed by humans. This automation is implemented through software robots or "bots" that can mimic human interactions with digital systems to perform a variety of tasks, such as data extraction, processing transactions, and responding to basic customer service inquiries. By automating these mundane activities, organizations can improve efficiency, reduce errors, and allow employees to focus on more strategic and complex work.

RPA distinctly operates on rule-based processes and is separate from artificial intelligence, although they can be integrated. The core of RPA is its ability to streamline workflows without the need for extensive programming or machine learning capabilities. This is why this choice accurately defines the functionality and purpose of RPA in the context of workplace automation.